Best help-desk software for free download

LIVECHAT Contact Center is a online customer support application. LIVECHAT Contact Center enables fast and intuitive contact between customer, who visits company web site, and its employee. It also allows receiving information about customers activities what ensures invaluable knowledge source in the process of sale and marketing activities. It creates absolutely new communication channel combined with classic call center. LIVECHAT Contact Center allows multiple conversations with customers, partners and employees at the same time. It also enables real-time traffic monitoring on company’s web site. Particular customers can be invited to the chat with operator through the window of web communicator. Also, the process of invitation can be automated in application settings by proper definition of time spent on web site or number of pages visited by customer. If invited customer starts to chat, but operator will not be able to answer asked questions, the application enables transferring customer to another specialist. What is important, new operator does not lose the content of previous chat, which is being transferred with customer as well. During the chat operator can obtain a lot of information about his interlocutor, i.e. referrer web site address, the date of last chat or number of visited web pages. The operator has an access to the history of chats with customer. He is also able to send a link from central links base or answer with use of pre-defined answers placed in company’s knowledge base. If it is needed, the application allows operator to take over customer’s desktop if he clearly expresses his agreement to it. Data transmission in Contact Center is being processed with use of SSL protocol, what guarantees top security level and safe communication channel in the company. With adopted functionalities operators receive tools which enable effective chats with up to 5 people at the same time.

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Computer Diagnostic, PC diagnostic and benchmarking tool. PC Diag Ultra Lite is a fully automated, and instructional 32 and 64 bit Windows software used to troubleshoot and diagnose computer hardware problems. The products rigorous testing features will allow the user to immediately identify and single our faulty hardware areas right down to a low-level. The Ultra Lite includes precise and detailed reporting of the computer’s components and operating system. The upgraded versions PC Diag Lite and Professional offer even more extensive information about the computer’s processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB,PCI, system board devices, and more. All testing can even be performed instantly and remotely across the LAN, WAN or INTERNET at any location worldwide. The Professional version has the added ability to run a set of tests individually or all at once, and then create a comprehensive report from the results. You can now determine whether your PC is performing the way it should be. Your report could be saved for future reference, printed or e-mailed to a help desk operation or a professional technician for further analysis. Some modules are only available in the Lite and Professional versions. Supports the following operating systems: (Windows 2000, 2000 Pro, XP, 2003)

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LIVECHAT Contact Center is a online customer support application. LIVECHAT Contact Center enables fast and intuitive contact between customer, who visits company web site, and its employee. It also allows receiving information about customers activities what ensures invaluable knowledge source in the process of sale and marketing activities. It creates absolutely new communication channel combined with classic call center. LIVECHAT Contact Center allows multiple conversations with customers, partners and employees at the same time. It also enables real-time traffic monitoring on company’s web site. Particular customers can be invited to the chat with operator through the window of web communicator. Also, the process of invitation can be automated in application settings by proper definition of time spent on web site or number of pages visited by customer. If invited customer starts to chat, but operator will not be able to answer asked questions, the application enables transferring customer to another specialist. What is important, new operator does not lose the content of previous chat, which is being transferred with customer as well. During the chat operator can obtain a lot of information about his interlocutor, i.e. referrer web site address, the date of last chat or number of visited web pages. The operator has an access to the history of chats with customer. He is also able to send a link from central links base or answer with use of pre-defined answers placed in company’s knowledge base. If it is needed, the application allows operator to take over customer’s desktop if he clearly expresses his agreement to it. Data transmission in Contact Center is being processed with use of SSL protocol, what guarantees top security level and safe communication channel in the company. With adopted functionalities operators receive tools which enable effective chats with up to 5 people at the same time.

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CDCorporate is a multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use.
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to On Hold;
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Log completion

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory

To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

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CDRepairs is a multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:

That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory

To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

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Instant Housecall is the award-winning remote support suite that lets you securely view and control your customer's PC through firewalls. With no port forwarding and no dynamic IPs to worry about, you can deliver service from your office, house, customer site, and Internet cafe without pre-installing software. Features include: Invitation only access, Wait for Specialist to sign-in, Reboot remote PC into safe mode, Auto reconnect, File transfer, Chat, Accept online payment, Session history, Revenue Reports, Branding, SSL Encryption, Vista and UAC support. Instant Housecall consists of the "Administrator Control Panel", "Specialist Sign-in", "Customer Applet/Hotline", and your "Webspace" branded for your business. Instant Housecall is highly customizable, boasts powerful features, and is remarkably easy to use. Increase sales, expand your market reach. Deliver service anywhere in the world. Get your 15 day free trial now and support an unlimited number of PCs.

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ViewletBuilder's innovative content creation process has revolutionized the way in which software is presented and
demonstrated. Comes with content management and reporting capabilities when used with ViewletCentral. The
history of online demos can quite literally be divided into a pre-Viewlet era and the post-Viewlet era. Before
ViewletBuilder introduced its ground-breaking screen-capture animation process to the world in 1998, application
demos tended to be lengthy movie files, which were difficult to edit and virtually impossible to update. Today,
ViewletBuilder's patented content creation mechanism allows users to take a series of completely editable screen
captures that are then animated to produce a flawless Flash simulation. ViewletBuilder's unprecedented ease of
use, fast creation and unrivaled quality of output have made it the darling of trainers, support specialists, marketing
professionals and software developers around the world. Viewlets help accelerate the adoption of new products,
dramatically reduce the volume of support calls, visually communicate new ideas, and train end-users on new
software and systems. Corporations (including fifty percent of Fortune 100 companies), schools, universities and
governmental organizations and corporations in over 60 countries rely on Viewlets for their online presentations and
simulations.

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HelpBox is a 100% webbased helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is Web-based, it can be accessed anywhere anytime. HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design.

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This is a handy time saving Program if you are involved in disseminating information or [Canned Messages], such as from a Help Desk or providing Tech-Support. There are 33 text fields per page or project. You can have as many pages as you want. You can have 1000s of fields if you wish. Any one of these 1000s of fields can be easily copied into the Windows clipboard using the [Copy] button found just to the left of said field. Once copied, the text can be pasted into any Windows application. Each field holds up to 10240 text characters. You can copy from other editors and word processors and paste directly into these fields, or put the blinking cursor in the edit box and select the [Edit Selected Field] button. Any time you copy text from another Windows application, you can paste into these fields using a variety of methods. One easy method of copying and pasting from one application or program to another is to use the Copy command [Ctrl+C] and the Paste command [Ctrl+V].Multi Clipboard gives you a holding area for up to 33 fields of text, each of which can contain up to 10,240 characters. Organize bits of text you frequently use in one of the 33 buttons, and then customize the button with a friendly name. When you're ready for that string of text, just push the button to send it to the Windows Clipboard for manual pasting into your document. Multi Clipboard supports multiple databases, so you may have different collections of text strings for various projects. If you find yourself filling in the same forms again and again, this might be a nice tool to have.When filling in forms, etc, it is nice to have all the information on a given subject at your disposal. With Multi Clipboard you can, with just one mouse click, select the project of your choice and have access to 33 fields pertaining to a given subject. At the click of any one of 33 buttons, you can copy up to 10240 characters of text into the Windows Clipboard system.

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The best and cheapest tool to convert PowerPoint to the web. ViewletCam is an easy-to-use, rich media software tool from Qarbon that enables you to record, edit, enhance and publish full-motion videos from your PC, making it simple to quickly and easily produce compelling interactive content that engages your customers, prospects, partners and employees. Fast and Simple designed for business professionals, ViewletCam requires no special training or costly consultants. It is a fast, easy, cost-effective way to produce high-quality, interactive, animated content for distribution on the Internet, via e-mail or on CDs. Create compelling content for a wide variety of applications with ViewletCam. You can capture animations, scrolling windows, user interactions such as dragging and dropping objects on the screen, dynamic content like stock price data or news feeds from on-screen tickers, even Flash movies and video.

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TeamIntegrator (TI) is a web-based groupware and project management tool for joint project activities, collaboration and communication.

TI is the best solution for companies with mobile employees.

Why TeamIntegrator is better than other groupware tools?
TeamIntegrator offers the following advantages:
- Web and mobile access: support of web-client (normal PC + Internet Explorer) and all mobile devices (mobile phone, BlackBerry, PDA)
- Security: stored content is encrypted and transfered data can be protected using SSL
- Confidentiality: powerfull and flexible system of user groups and rights
- Communication: offline - using TI messages, online - using TI discussion or popups and Notifications - via email or SMS worldwide
- Reporting and Statistics: built-in reporting and statistics system is indispensable for work progress monitoring.

Where TeamIntegrator can be used?
TI is especially efficient for such branches as:
- trade companies with a network of mobile sale representatives
- educational organizations (dinstant learning)
- distributed reseach groups
- mobile service staff (pizza delivery, cargo transportation, etc.)
- IT companies (software development)
- chains of hotels, shops, small companies (virtual central office)

What tasks can be solved with TeamIntegrator?
TI areas of application are:
- coordination of remote and mobile employees (daily reports, statistics, corporate info)
- project management (jobs planning, work progress reporting)
- time management (personal and shared appointments)
- virtual data center (globaly accessible secure information store, file sharing)
- real-time communication (web based discussions, sms notifications)
- customer support (bug-tracking, ticketing, help desk system)

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Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site.

7 reasons for choosing IPI.HELPDESK:

1. Price: $99.95
This is the full product price, not per user.

2. An intuitive interface for regular users.
The easy-to-use and well-defined interface helps users of all levels work more effectively.

3. Suitable for any task.
You are not restricted by the scope of your industry nor by the subject matter of the tasks – if there are people using your services, IPI.HELPDESK will improve communication with them.

4. Unlimited number of external users.
In addition, each user is provided with a unique login, a personal office and personalized e-mail notifications.

5. Advanced alert and control features.
Users and managers are notified about decisions via e-mail, while detailed and comprehensible reports facilitate follow-up.

6. Multilingual interface on top of the single core.
Visitors to the multilingual site can interact with IPI.HELPDESK in the language of their choice. A single system is enough – there is no need to buy or configure additional copies.

7. Easy-to-configure design.
The system will look just like the other pages of your site – users will not notice the switch to IPI.HELPDESK at all.

So you offer your products and services to customers and partners, you have a web site where these products and services are described, and the customers have got some questions before or after the purchase.

IPI.HELPDESK improves the process of communication with customers, which maximizes the percentage of leads who become your buyers, boosts customer loyalty, and increases the number of repeat sales and sales on recommendation. And you wouldn’t lose customer requests anymore.

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Radmin (Remote Administrator) is the popular, award winning secure remote control software which enables you to work on a remote computer in real time as if you were using its own keyboard and mouse. You can remotely access the same computer from multiple places and use advanced File Transfer function, multi-user Text and Voice chat, Remote Shutdown and Telnet. Radmin supports multiple monitors, folder management in Radmin phonebook, scan for available Radmin Servers, mouse wheel support and many others. Radmin’s widely recognized benefits are its high speed, strong security, and solid reliability.Radmin utilizes unique DirectScreenTransfer technology that provides unprecedented speed of work with a minimal CPU usage. The major advantage of DirectScreenTransfer is that it receives data directly from Windows, before it ever gets to the Video RAM.Radmin 3 fully supports Windows Vista 32-bit and 64-bit, including User Account Control and Fast User Switching. Another important feature of Radmin 3 is its extremely reliable security system, which provides a very high level of data protection from interception or all types of malicious attacks. Radmin 3 demonstrates a remarkable increase of security due to its integration with professional developments such as Windows Security, 256 bit AES data encryption for all data transferred, NTLM/Kerberos and Active Directory support. User authentication is substantiated by a modified Diffie-Hellman 2048 bit algorithm. The new increased levels of Radmin Security protect all the active data on the network. Access rights are individual for each user. Special IP-filter tables restrict access to specific IP addresses and sub-networks.With Radmin software your helpdesk technicians can remotely control user PC anywhere on a LAN, WAN or the Internet. Radmin is extremely popular among telecommuters and mobile travelers and widely used by big corporations for the network management and helpdesk.

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How many help desk calls do you get from your Active Directory users asking to reset their passwords? How much you spend on Active Directory administrative staff just to handle account lockout issues? Loss of productivity, lots of frustrated users, huge administrative burden are just some of inevitable implications of implementing a strong password policy and account lockout policy which are business critical to succeed today in your Active Directory environment. So, should you just give up to user complaints or there is a better way to keep up strong security requirements and effectively resolve account lockouts at the same time?

NetWrix Account Lockout Examiner will troubleshoot account lockouts way faster:
1. Detect, diagnose and determine account lockout reasons in real time;
2. Decrease the number of helpdesk calls from users experiencing account lockouts;
3. Increase user productivity by quickly resolving account lockouts;
4. Cut down administrative costs associated with a manual resolution of account lockouts;
5. One-stop solution: identify, troubleshoot and unlock accounts using one product.

NOTE: The product is not shareware. Please contact NetWrix Corporation (visit www.netwrix.com) to get license quote for your organization.

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The WizAdvisor is an innovative and efficient virtual advisor tool that helps enterprises with a broad product or service range to promote their offers to clients and customers. Thousands of customers have used the intelligent WizAdvisor software to find and buy products. Like a good sales advisor, the WizAdvisor creates a dialogue with your customers, asking questions about usage and needs, to present then the best suited products or services. Due to life calculation and dynamic questions, the WizAdvisor always comes up with a result - no frustrating "Sorry, no product found. Try again."-results.Product or services data, paramaters and questions are administered by an easy-to-use backend (CMS), to keep all up to date. The WizAdvisor can be used as web application to provide services on websites and onlines shops, at the Point-of-Sale (PoS), or even offline as CD-version. We offer a unique tool which makes a big difference for customer service and the success of your website! Licenses are available for either small businesses, or a fully integrated solution for e-commerce and enterprise needs. The WizAdvisor Starter manages portfolios up to 20 products. Upgrades to Professional or Enterprise Version allow: Managing larger portfolios, international usage, additional advisory modules (product configuration, product presentation and compare), database import / export, valuable statistics about your customers needs and requirements, and more.Field of applications: Product or Service Selection: Tourism, Electronics, Technical Guidance, Sports Tools, Fashion, License Guidance, Financial Services, Human Resources, Helpdesk, Complex Web Navigation, Personality Tests, Public Services, Gift Finder, and many more.

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The WizAdvisor is an innovative and efficient virtual advisor tool that helps enterprises with a broad product or service range to promote their offers to clients and customers. Thousands of customers have used the intelligent WizAdvisor software to find and buy products. Like a good sales advisor, the WizAdvisor creates a dialogue with your customers, asking questions about usage and needs, to present then the best suited products or services. Due to life calculation and dynamic questions, the WizAdvisor always comes up with a result - no frustrating "Sorry, no product found. Try again."-results.The WizAdvisor is easy to setup and to easy to maintain. Product or services data, paramaters and questions are all administered by a backend (CMS), to keep all up to date. A statistics module provides you with valuable market research data about your customers needs and preferences, and measures the contribution of the WizAdvisor to your sales success. The WizAdvisor can be used as web application to provide services on websites and onlines shops, at the Point-of-Sale (PoS), or even offline as CD-version. We offer a unique tool which makes a big difference for customer service and the success of your website! Licenses are available for either small businesses, or a fully integrated solution for e-commerce and enterprise needs. The WizAdvisor E-Marketing Professional Version manages portfolios up to 50 products. Available as Enterprise Version: Managing larger portfolios, international usage, additional advisory modules (product configuration), database import / export, unlimited products, multiple usages, adapt to corporate design, service package, and more.Field of applications: Product or Service Selection: Tourism, Electronics, Technical Guidance, Sports Tools, Fashion, License Guidance, Financial Services, Human Resources, Helpdesk, Complex Web Navigation, Personality Tests, Public Services, Gift Finder, and many more.

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Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.

Key advantages
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing and pricing models

Your benefit
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems
- Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Aligns incident management with your business requirements
- Communication with your customers becomes measurable
- Solve the spam problem by transferring your communication from email to help desk
- Fulfill customer service requests through Service Level Agreement processes
- Achieve consistent service levels
- Improve customer satisfaction - the customer is being informed about each change of the incident status
- Balance required service levels against the service cost
- Increase support staff awareness of both customer expectations and IT service management objectives

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