Best helpdesk software for free download

Instant Housecall is the award-winning remote support suite that lets you securely view and control your customer's PC through firewalls. With no port forwarding and no dynamic IPs to worry about, you can deliver service from your office, house, customer site, and Internet cafe without pre-installing software. Features include: Invitation only access, Wait for Specialist to sign-in, Reboot remote PC into safe mode, Auto reconnect, File transfer, Chat, Accept online payment, Session history, Revenue Reports, Branding, SSL Encryption, Vista and UAC support. Instant Housecall consists of the "Administrator Control Panel", "Specialist Sign-in", "Customer Applet/Hotline", and your "Webspace" branded for your business. Instant Housecall is highly customizable, boasts powerful features, and is remarkably easy to use. Increase sales, expand your market reach. Deliver service anywhere in the world. Get your 15 day free trial now and support an unlimited number of PCs.

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HelpBox is a 100% webbased helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is Web-based, it can be accessed anywhere anytime. HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design.

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Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site.

7 reasons for choosing IPI.HELPDESK:

1. Price: $99.95
This is the full product price, not per user.

2. An intuitive interface for regular users.
The easy-to-use and well-defined interface helps users of all levels work more effectively.

3. Suitable for any task.
You are not restricted by the scope of your industry nor by the subject matter of the tasks – if there are people using your services, IPI.HELPDESK will improve communication with them.

4. Unlimited number of external users.
In addition, each user is provided with a unique login, a personal office and personalized e-mail notifications.

5. Advanced alert and control features.
Users and managers are notified about decisions via e-mail, while detailed and comprehensible reports facilitate follow-up.

6. Multilingual interface on top of the single core.
Visitors to the multilingual site can interact with IPI.HELPDESK in the language of their choice. A single system is enough – there is no need to buy or configure additional copies.

7. Easy-to-configure design.
The system will look just like the other pages of your site – users will not notice the switch to IPI.HELPDESK at all.

So you offer your products and services to customers and partners, you have a web site where these products and services are described, and the customers have got some questions before or after the purchase.

IPI.HELPDESK improves the process of communication with customers, which maximizes the percentage of leads who become your buyers, boosts customer loyalty, and increases the number of repeat sales and sales on recommendation. And you wouldn’t lose customer requests anymore.

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Radmin (Remote Administrator) is the popular, award winning secure remote control software which enables you to work on a remote computer in real time as if you were using its own keyboard and mouse. You can remotely access the same computer from multiple places and use advanced File Transfer function, multi-user Text and Voice chat, Remote Shutdown and Telnet. Radmin supports multiple monitors, folder management in Radmin phonebook, scan for available Radmin Servers, mouse wheel support and many others. Radmin’s widely recognized benefits are its high speed, strong security, and solid reliability.Radmin utilizes unique DirectScreenTransfer technology that provides unprecedented speed of work with a minimal CPU usage. The major advantage of DirectScreenTransfer is that it receives data directly from Windows, before it ever gets to the Video RAM.Radmin 3 fully supports Windows Vista 32-bit and 64-bit, including User Account Control and Fast User Switching. Another important feature of Radmin 3 is its extremely reliable security system, which provides a very high level of data protection from interception or all types of malicious attacks. Radmin 3 demonstrates a remarkable increase of security due to its integration with professional developments such as Windows Security, 256 bit AES data encryption for all data transferred, NTLM/Kerberos and Active Directory support. User authentication is substantiated by a modified Diffie-Hellman 2048 bit algorithm. The new increased levels of Radmin Security protect all the active data on the network. Access rights are individual for each user. Special IP-filter tables restrict access to specific IP addresses and sub-networks.With Radmin software your helpdesk technicians can remotely control user PC anywhere on a LAN, WAN or the Internet. Radmin is extremely popular among telecommuters and mobile travelers and widely used by big corporations for the network management and helpdesk.

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How many help desk calls do you get from your Active Directory users asking to reset their passwords? How much you spend on Active Directory administrative staff just to handle account lockout issues? Loss of productivity, lots of frustrated users, huge administrative burden are just some of inevitable implications of implementing a strong password policy and account lockout policy which are business critical to succeed today in your Active Directory environment. So, should you just give up to user complaints or there is a better way to keep up strong security requirements and effectively resolve account lockouts at the same time?

NetWrix Account Lockout Examiner will troubleshoot account lockouts way faster:
1. Detect, diagnose and determine account lockout reasons in real time;
2. Decrease the number of helpdesk calls from users experiencing account lockouts;
3. Increase user productivity by quickly resolving account lockouts;
4. Cut down administrative costs associated with a manual resolution of account lockouts;
5. One-stop solution: identify, troubleshoot and unlock accounts using one product.

NOTE: The product is not shareware. Please contact NetWrix Corporation (visit www.netwrix.com) to get license quote for your organization.

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The WizAdvisor is an innovative and efficient virtual advisor tool that helps enterprises with a broad product or service range to promote their offers to clients and customers. Thousands of customers have used the intelligent WizAdvisor software to find and buy products. Like a good sales advisor, the WizAdvisor creates a dialogue with your customers, asking questions about usage and needs, to present then the best suited products or services. Due to life calculation and dynamic questions, the WizAdvisor always comes up with a result - no frustrating "Sorry, no product found. Try again."-results.Product or services data, paramaters and questions are administered by an easy-to-use backend (CMS), to keep all up to date. The WizAdvisor can be used as web application to provide services on websites and onlines shops, at the Point-of-Sale (PoS), or even offline as CD-version. We offer a unique tool which makes a big difference for customer service and the success of your website! Licenses are available for either small businesses, or a fully integrated solution for e-commerce and enterprise needs. The WizAdvisor Starter manages portfolios up to 20 products. Upgrades to Professional or Enterprise Version allow: Managing larger portfolios, international usage, additional advisory modules (product configuration, product presentation and compare), database import / export, valuable statistics about your customers needs and requirements, and more.Field of applications: Product or Service Selection: Tourism, Electronics, Technical Guidance, Sports Tools, Fashion, License Guidance, Financial Services, Human Resources, Helpdesk, Complex Web Navigation, Personality Tests, Public Services, Gift Finder, and many more.

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The WizAdvisor is an innovative and efficient virtual advisor tool that helps enterprises with a broad product or service range to promote their offers to clients and customers. Thousands of customers have used the intelligent WizAdvisor software to find and buy products. Like a good sales advisor, the WizAdvisor creates a dialogue with your customers, asking questions about usage and needs, to present then the best suited products or services. Due to life calculation and dynamic questions, the WizAdvisor always comes up with a result - no frustrating "Sorry, no product found. Try again."-results.The WizAdvisor is easy to setup and to easy to maintain. Product or services data, paramaters and questions are all administered by a backend (CMS), to keep all up to date. A statistics module provides you with valuable market research data about your customers needs and preferences, and measures the contribution of the WizAdvisor to your sales success. The WizAdvisor can be used as web application to provide services on websites and onlines shops, at the Point-of-Sale (PoS), or even offline as CD-version. We offer a unique tool which makes a big difference for customer service and the success of your website! Licenses are available for either small businesses, or a fully integrated solution for e-commerce and enterprise needs. The WizAdvisor E-Marketing Professional Version manages portfolios up to 50 products. Available as Enterprise Version: Managing larger portfolios, international usage, additional advisory modules (product configuration), database import / export, unlimited products, multiple usages, adapt to corporate design, service package, and more.Field of applications: Product or Service Selection: Tourism, Electronics, Technical Guidance, Sports Tools, Fashion, License Guidance, Financial Services, Human Resources, Helpdesk, Complex Web Navigation, Personality Tests, Public Services, Gift Finder, and many more.

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Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.

Key advantages
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing and pricing models

Your benefit
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems
- Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Aligns incident management with your business requirements
- Communication with your customers becomes measurable
- Solve the spam problem by transferring your communication from email to help desk
- Fulfill customer service requests through Service Level Agreement processes
- Achieve consistent service levels
- Improve customer satisfaction - the customer is being informed about each change of the incident status
- Balance required service levels against the service cost
- Increase support staff awareness of both customer expectations and IT service management objectives

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New - Support for Windows Vista
Beyond Remote 2.2 with ReverseConnect technology is a powerful remote access and support tool for individuals,
businesses, and service providers.
New to Beyond Remote:
- Entirely new user interface featuring 6 new themes
- Embedded Multilingual Functionality - Automated translations of Beyond Remote in Spanish, German, Russian,
French, Dutch, Italian, Portuguese and Traditional Chinese automatically display based on your computer's settings
or manual selection.
- Remote Support thru Firewalls in Seconds - ReverseConnect - Included with every Beyond Remote license, the Host is now able to initiate a connection and allow a Console user to take over their computer. ReverseConnect bypasses the Host's firewall and requires no router pre-configuration on behalf of the Host user.
- ReverseConnect Professional - Available as an annual subscription, ReverseConnect Professional allows you to provide remote support in seconds with no installation of software and no interface for the customer.
- Remote Support E-mail Invitation - works in conjunction with ReverseConnect and can be sent directly from
Beyond Remote by the support provider to a remote user who can click on the link and initiate a connection back
to the support provider.
Host Discovery - The Console user is able to scan a range of IP addresses to find installed Beyond Remote Hosts.
Beyond Remote can then automatically create connections under the folder of your choice.

Other standard features include: Wake On LAN, embedded support for XP Remote Desktop & Terminal Server
Connections, File Transfer, Live Chat, Boot/Reboot/Shutdown, Secure 128 Bit encryption, scaled or full screen
window sizes, Copy and Paste between computers & Great Technical Support via our online Forums!

Beyond Remote is simple, secure and productive. Give Beyond Remote a try today and receive a free 30 day trial on all features.

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The WizAdvisor is an innovative and efficient virtual advisor tool that helps enterprises with a broad product or service range to promote their offers to clients and customers. Thousands of customers have used the intelligent WizAdvisor software to find and buy products. Like a good sales advisor, the WizAdvisor creates a dynamic dialogue you're your customers, asking questions about usage and needs, to present then the best suited products or services. The WizAdvisor offers three advisory-modules: Selection by customer needs (application based on value-benefit analysis), product configuration (application based on individual requirements for product features) and product presentation (product show and comparison).All of them are administered by a common backend (CMS), where questions, parameters and product data are accessible. Also profit from valuable statistics about your customers needs and requirements, and keep track about users and sales success of your virtual advisor. The software is ready to be linked to your product databases for automated product updates and availability checks, and to be integrated with your online shop application. The software's integration and maintenance features are fast and easy to handle, like you would expect from a tool that sets the industry standard to the next level. The WizAdvisor can be used as web application, at the Point-of-Sale (PoS), or even offline as CD-version. We offer a unique tool which makes a big difference for customer service and the success of your website! Licenses are available for either small businesses, or a fully integrated solution for e-commerce and enterprise needs, including international usage. Field of applications: Product or Service Selection: Tourism, Electronics, Technical Guidance, Sports Tools, Fashion, License Guidance, Financial Services, Human Resources, Helpdesk, Complex Web Navigation, Personality tests, Public Services and many more

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The program helps IT departments with change, incident, purchase, and dependency management. FactotumNOW integrates into existing availability monitoring (HP SIM and GFI NSM) and monitors availability itself. It generates disk growth prognostics, allows for close customer interaction through e-mail and a web frontend, includes a knowledge base solution (that assists during incident management), and asset management functionality (based on data collection of Active Directory, WSUS, HP SIM, GFI NSS). It allows you to consolidate data from monitoring tools into a single repository database and enforces workflows (such as manager's approval for change requests). It includes a PHP frontend for submission of requests to the IT department. IT accesses the repository through a GUI client. All repository data is stored in PostgreSQL. A robust engine automates the data collection and the availability monitoring. As optional features, you can run storage analysis agents on your file servers and analyze your IIS web traffic in detail.

Key benefits:
- Small installation effort: Configure modules selectively as you need them when you want to start using them!
- Complete IT Management Solution: FactotumNOW IT Repository is a complete solution for managing and supporting your IT infrastructure!
- Achieves a high Return on Investment: Low TCO bundled with an extensive feature list maximizes your ROI!
- Scalability and Flexibility: Deploy only the modules you need!
- Way beyond just an inventory: The synchronization engines will ensure your data remains relevant and accurate!
- Integrates with your existing tools: Connectors to important tools on your network will ensure you see everything in a single dashboard!

Asset Management: Fully automated collection and update of data through a robust synchronization engine from these sources: Microsoft® Active Directory® computer accounts, Microsoft® Exchange 2000/2003 mailbox attributes and email addresses and Microsoft® WSUS.

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versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...

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Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online. Desktop Pinger don't require installation, just copy it to a suitable folder and start using it right away.

Tip. Copy Desktop Pinger to your memory stick and take it with you, when performing support away from your PC.

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Less involvement of IT staff
Password reset requests form a substantial part of all helpdesk calls. Such requests often show a peak on Monday morning and during holiday seasons. Higher call volumes will not only require extra staff to cope with the frustrating task of resetting passwords. An organization also runs the risk that other important Helpdesk tasks remain unattended or unresolved.

The password requests volume is also related to the password procedures in an organization. The volume will increase significantly if the password complexity rules are enabled. The same will likely happen if the period allowed for a password reset is reduced.

With SSRPM, end-users can reset their own passwords. They do not have to wait until the helpdesk can service their requests. This will drastically reduce both user downtime and the number of calls to the Helpdesk.

Increased security
Few organizations have a strong policy in place for lodging and servicing reset password requests. Imagine the consequences if an employee calls the Helpdesk for a password reset request, pretending to be the senior financial officer ‘John Smith’.

SSRPM offers end-users an interface which is both secure and easy to use. At the same time, administrators are offered full control over the validation process. They determine the validation questions and specify how many questions must be correctly answered to allow a password reset. This virtually eliminates any possible errors in the reset password process.

How does it work?
Self Service Reset Password Management is based on the principle that an end-user can reset his own password, without involvement of the helpdesk, by simply answering a series of challenge questions (e.g. “What is the name of your best friend?”).

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LabTech is a one of a kind solution that combines remote technical support with inventory and client management. With over 100 built-in commands and a file/registry editor your customers won't even know that you are fixing their computer. Help them interactively by connecting directly to their computer or view screen captures of their desktop. Never be left wondering if the new software will run on the clients PCs with complete inventory you will know which computers need upgrading and exactly what needs to be done. Track problems and provide a 24/7 helpdesk with an email powered support ticketing system. Be alerted to problems, changes in client computers and when maintenance needs to be preformed before your clients call with the remote agents. Complete technician management with per client permissions command history, shared hyperlinks and timesheets. All of this in a simple to use package that uses very little bandwitdh, is very secure and require no configuration of routers or firewalls.

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Easy to use helpdesk software, sensibly priced to suit all businesses. Two user licence included. Powerful HelpDesk Software:- Help Desk-99 will help you manage and control your helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install Help Desk-99. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose Help Desk-99 is they found it very easy to understand. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.

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Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.

- Web based. Work from anywhere, whether you are at your desk, on the road, or working from home. All features of Help Desk for IIS can be accessed though a web browser on virtually any operating system.

- It's an ISAPI extension for Microsoft Internet Information Services. You can easily install it on your web server.

- Knowledge base. All common questions can be placed into the knowledge base. The overall productivity of your IT service team will increase, frustration will decrease, and you'll save time and money.

- Unlimited users. Create as many user logins as your business needs.

- Firebird Database Server. All information is stored in a relational database, and the web pages themselves are produced by a server-side ISAPI extension.

- Password protection using a strong cryptographic algorithm.

- Supports Microsoft Windows NT, 2000, XP Pro, 2003, Vista.

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